How to Use Custom Remote Wipe (New Panel Version)

This article refers to the new panel version (in beta.) Maybe you're looking for the article for the old version?

Data security features are available to our Pro and Enterprise users. Within those features, you can find the Wipe action, which will allow you to remotely wipe data from your device. You can either select default folders to be deleted or wipe out custom directories that may contain sensitive information. This last one is called Custom Wipe.

Custom Wipe is only available for Laptop and PC users, as mobile devices work with their own native API options. 

In your Prey panel, select one of your assets from the device tab. In the action bar atop the map, you'll find the Data Security feature. Give it a click, and a submenu with additional actions will appear. Click on the Wipe button and you’ll get started!

Select the Type of Files You Want to Wipe

You’ll first be prompted to enter your password again. Remember that we’re here to help you protect your data, and that includes protecting it from malicious actors who may want to use Prey without your authorization. Just type in your Prey password and click “Continue”.

Once you re-authenticate yourself, it’s time to tell Prey which data you want to wipe. From the modal, select the type of data that you want to delete.

If you want to wipe specific folders, you may click on the Custom Wipe option in the modal. A text box will be displayed in order for you to type your custom directories in. If you're looking forward to deleting several folders, simply separate each one with a line break.

Prey can only delete directories nested at least 3 levels deep, which prevents you from accidentally wiping your operating system. In order for  Custom Wipe to successfully run, always pass a path like this:
  • C:\Users\Jane\Documents
  • D:\Files\Media\Music
  • /Users/jane/Documents

Prey won't be able to delete core system files, so avoid folders like C:\Windows.

Data Types by Operating System

1

Windows

  • Selecting Documents will remove the Contacts, Documents, Downloads, Desktop, Pictures, and Videos, AppData, Local, Desktop, and My Documents folders for every user.
  • Selecting Cookies will remove all data related to Chrome, Firefox, and Safari.
  • Selecting Emails will remove all data related to Outlook and Thunderbird.
  • Selecting Dropbox, Google Drive and OneDrive local files will kill these processes and delete all Dropbox, Google Drive and OneDrive (Windows 10 only) files that are on the device.
2

OS X

  • Selecting Documents will remove the Documents, Downloads, Desktop, Pictures, and Videos folders for every user.
  • Selecting Passwords will remove the Library/Keychains and .ssh folders.
  • Selecting Cookies will remove all data related to Chrome, Firefox, and Safari.
  • Selecting Emails will remove all data related to Mail and Thunderbird.
  • Selecting Dropbox and Google Drive local files will kill these processes and delete all Dropbox and Google Drive files that are on the device.
3

Ubuntu

  • Selecting Documents will remove the Documents, Downloads, Desktop, Pictures, and Videos folders for every user.
  • Selecting Passwords will remove the .gnome2/keyrings and .ssh folders.
  • Selecting Cookies will remove all data related to Chrome, Firefox, and
  • Selecting Emails will remove all data related to local mail and Thunderbird.
  • Selecting Dropbox local files will kill this process and delete all Dropbox files that are on the device.

All that data will be deleted for every user on the computer. On mobiles, you can format the SD card or do a factory reset.

Stopping the Wipe action

Prey will display a notification when the action is executed: if the device is offline, the action remains on queue until it connects to our servers. To cancel a queued action just click on it again, and confirm that you're removing it from the queue.

While you can stop the action from executing when it’s still on the queue, once the action executes, its effects are irreversible.

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