1. Posted 1 years ago
    ceteoh.sfc@gmail.com ceteoh.sfc@gmail.com 2 messages, member since 1 years ago

    I wonder because the prey page tells me my team is awaiting instructions android. what could be the possible failures that make me this message appears. I am new user. I have two more devices. an Android and a laptop. Thanks in advance for your reply

  2. Posted 1 years ago
    ceteoh.sfc@gmail.com ceteoh.sfc@gmail.com 2 messages, member since 1 years ago

    if possible respond in Spanish. User'm Chilean

  3. Posted 1 years ago
    Fabián Núñez Fabián Núñez (team) 934 messages, member since 1 years ago

    Hello,

    The device is OK. "Awaiting instructions" is the default status on mobile devices. You can either send the SMS activation phrase or use On-Demand mode to activate Prey. You can read more here http://support.preyproject.com/kb/modules-issues/what-is-on-demand-and-how-do-i-use-it

  4. Posted 1 years ago
    Prey User 1 messages, member since 1 years ago

    How do i send PRAY to a android HTC EVO Lost phone,Plain English, step by step PLEASE

  5. Posted 1 years ago
    Fabián Núñez Fabián Núñez (team) 934 messages, member since 1 years ago

    Hello,

    What do you mean? If the phone was stolen from you, and you didn't install Prey, there's not much we can do.

  6. Posted 1 years ago
    cshin9 cshin9 3 messages, member since 1 years ago

    Fabián, "awaiting instructions" is very confusing. "Activation" is also confusing. It sounds as if my Prey setup is incomplete, when it's not. Instead, it should say "mark as missing".

    Prey team needs to work on making the app intuitive.

  7. Posted 1 years ago
    Sebastian Galdames Sebastian Galdames 1 messages, member since 1 years ago

    Robaron mi samsung GT-I9100, Android 4.0.3 Phone con prey instalado...no me di cuenta que estaba ejecutado el request new report asi que tenia reportes de hace un por de dias y lo mas importante lo d el dia del robo........cuando lo robaron lo apagaron de inmediato sin embargo me envio al otro dia un reporte de la casa , numero y lugar donde esta ahora......el tema es que no a enviado mas reportes, hace mas de una semana, e activado los request new report y no hay caso, no hay mas datos solo tengo los datos anteriores que les comente.

    mi pregunta es, si es posible restear el telefono y borrar Prey??
    me imagino que el ladron hizo eso...ya que no llegan mas reportes, saludos!!

  8. Posted 1 years ago
    Fabián Núñez Fabián Núñez (team) 934 messages, member since 1 years ago

    Sebastian,

    Electronic devices can always be subjects to system wipes and new OS installations, despite how hard developers and vendors try to disable this. Let's hope the thief doesn't know how to wipe or flash your phone. Anyway, you can always go to the police with the information you already have.

    Keep in mind this is an English-speaking forum. Please reply in this language.

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