How to enable the two step authenticator for Prey

Available for

✔︎ Prey Tracking
✔︎ Prey Protection
✔︎ Prey Full Suite

If you’re familiar with two-step verification, this will be pretty much like the rest of them out there. If you’re not, here’s how it goes:

Go to your  Prey account settings to enable or disable this security feature. If you choose to enable it, that means that getting access to your Prey account will have two layers of security based on:


A password you remember

Yeah, business as usual. This is where a service like LastPass might come in handy if you’re drowning in a sea of passwords.


An extra security code

To activate this service, you’ll have to download an app like Google Authenticator and scan the code provided on our website. That will generate a random security code that you’ll get on your phone and will let you start using the two step authentication process. You’ll also get an emergency recovery code on your panel, in case you ever lose your smartphone. Also, you'll receive a confirmation email to confirm that the 2FA is enabled. 


If you used your recovery code to log into your account, then the 2 fact authenticator is now disabled. You have to scan a new code in order to activate it again.

Voilá! When the two step verification process is activated, you’ll be requested to provide both your password and random security code each time you want to access your Prey account. Please note that the code will only be valid once, so you’ll get a new one each time you try to log in.

What can I do if I don't have access to my phone and lost my recovery codes?

You can set a mobile phone number where we will send you an SMS with a recovery code. Just enter your phone number in the provided section under 2-Factor authentication in the Settings menu, and you'll be able to request up to a maximum of 2 recovery codes via SMS.

The SMS recovery functionality is currently only available for the following countries: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Peru, Portugal, Qatar, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States, Uruguay and Venezuela. 

If your country is not listed, please contact our support team.

What if my Google Authenticator codes aren't working? (Android)

This might be because the time on your Google Authenticator app is not synced correctly. 

  1. Go to the Main Menu on the Google Authenticator app
  2. Tap More > Settings
  3. Tap Time correction for codes
  4. Tap Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device's Date & Time Settings.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.