How to Activate More Features on your Mac OS devices

Activating the Apple Lock and Factory Reset Tools for macOS Devices

To make use of our latest management features (Apple Lock and Factory Reset) on macOS devices, Apple requires a trust-certificate from Prey that confirms you are the administrator of said devices. This individual certificate lasts for a year and devices need to be manually linked in order to direct Apple to the approved devices. We'll let you know in advance when it's time to renew so you don't experience service loss!

If you don't have this certificate yet, you have to obtain it before linking your devices to it and activating these extra features. Follow this link to your account's APNs certificate settings, there you will find all necessary instructions to obtain it. The process is instant and it will only take you a minute.

Once you have your certificate, it's crucial for you to link your MAC OS devices to the certificate, this way Apple will know in which devices they need to allow the use of advanced management features. This process needs to be done individually on each MAC OS device that is to be connected to the certificate.

How to Link Your macOS Devices to the Certificate

Got your certificate already? Awesome! Now you need to connect each of your devices to it. Login to your Prey account and access your control panel. Open one of your macOS devices in the device tab. If your device has not yet been linked, then you must click on the LINK TO CERTIFICATE button right below your device's name and picture.

Important Note!

If your devices are not linked to your certificate you will not be able to unlock our latest features. Instead, they will be locked like it is shown in the image below.

When you click on any button that prompts you to link to your Apple Certificate, you will see a pop-up with simple instructions on how to do so. Just like you see in the image below.

Once you have downloaded the configuration file, you must open it on the same computer and start a configuration on the native Mac interface. Following this action, you will see the following message.

Once the device has been linked to the panel, the features will be unlocked and ready for you to use.

And your device will now appear as linked to your Apple Certificate.

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