Multi-User accounts

Available for

✔︎ Prey Tracking
✔︎ Prey Protection
✔︎ Prey Full Suite

Before you start!

Multi-User Accounts is a feature exclusive to Prey for Enterprise and Education/non-profit. If you'd like to learn more about our Enterprise or Education plans, please check out our website.


Prey allows you to create different users that will be able to add and manage devices in your account as long as each email doesn't have a Prey account. This is useful when you have several admins for your Prey account, and also for Bring Your Own Device programs.

1

How can I have a Multi-User account?

If you have a Prey for Enterprise or Education/Non-profit account, you're in luck, since you already have one! If you can't find the Manage Users section, under the Settings tab, please contact our support team so we can fix that for you.

2

I can see the Manage Users section - now what?

Once you enter the Manage Users section, you should only have a single user, with the email you used to sign-up.

Here, you can add as many users as you wish. There's no limit to that. You just need to be careful about your device slots, because every user can add unlimited devices until the global device slot quota is reached.

You can assign two different roles for each user, admin and user.

  • Admin: Can manage every device of every user under the account.
  • User: Can only manage device added by itself, and can't see the ones added by others.

4

Should I create admins or users?

It all depends on your requirements. A team of IT managers should probably all be admins, and be able to manage every device no matter who added it.

Users would be a great idea in case you have several offices, so you can create a user per location. This way every IT manager would be able to control their devices, and you can cut up costs by subscribing to a single, large Prey account instead of several smaller ones.


Considerations

  • For mass deployment and unattended installs, mind the API key you're using when deploying. Because...
  • Device ownership can't be transferred. Once you add a device under a user, you'll need to completely uninstall Prey from the machine, and then reinstall, to see it added under a different admin or user.
  • Also, as mentioned above, you can't set a limit of devices per user or admin. Any user could potentially use up all the slots from your account. Use this only if you trust your users.
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